S-40.1, r. 1 - Regulation under the Act respecting the Québec correctional system

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63. The complaint is examined by a manager designated by the facility director who, within 2 working days, must reply in writing to the inmate unless the correctional services have resolved the inmate’s complaint. Reasons must be given with the reply.
If the manager dealing with the complaint believes on reasonable grounds that the complaint is frivolous or vexatious, the manager must inform the inmate in writing that the complaint is dismissed and that no review is possible.
O.C. 5-2007, s. 63.